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Darren shares concerns about 3 and 4 bus routes

Darren Jones, MP for Bristol North West, has shared updates on First Bus services that run from Cribbs through Henbury, Lawrence Weston, Shirehampton, Sea Mills, Coombe Dingle and Stoke Bishop to the city centre.

Darren said:

“I’ve been made aware of a number of on-going problems affecting the number 3 and 4 First bus routes. I shared those concerns with First and have been advised:

Having reviewed the recent performance of the service, it is evident that it has been affected by driver shortage, traffic congestion and vehicle breakdown. To address the shortage of drivers we have recruited additional staff to plug the gaps which should be demonstrating improvements from this week.

The congestion is a more difficult problem to solve, especially on the run up to Christmas. However, I have identified common sections of the route that get delayed regularly and fed this information into the commercial team that develop the timetables. They have taken this information and will take it into consideration when providing new timetables for January.

With respect to the vehicle breakdowns, our Engineering team have put an action plan in place to improve the reliability of the current crop of vehicles.

There are no immediate plans to replace the vehicles, but given the Engineering plans, I expect these to be just as reliable as a new vehicle.

Finally, please accept my apologies for the difficulty in raising concerns with First. The team that handles complaints has a new leader and location which is aimed at simplifying the process and improving response times. This is relatively new, but is already having an impact.

Hopefully bus riders on the 3 and 4 should see an improvement soon. If not, get in touch with me by emailing darren.jones.mp@parliament.uk”!

To follow Darren’s work on Transport click here.

 

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