,

Hiring: Senior Caseworker (Part Time)

Job Title: Senior Caseworker (Part-Time)

Location: Bristol

Salary: £28,311 per annum (pro rata)

Job Details

Darren Jones MP is seeking a highly skilled and experienced individual to take on the busy and challenging role of Senior Caseworker in his Constituency Office. The Senior Caseworker will lead on responding to all casework enquiries where an MP’s assistance is required and will provide support to constituents on a range of issues, including housing rights, welfare benefits, immigration and asylum claims, consumer rights, ASB and SEND. This is a part-time role for 18 hours per week.

The Senior Caseworker will be responsible for:

  • Managing a large and varied caseload of complex cases, working in a professional, confidential, caring and sensitive manner
  • Ensuring that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures
  • Maximising the throughput of work through excellent case management and time-management skills
  • Engaging professionally and confidentially with care and integrity with members of the public, through telephone enquiries, emails and face to face
  • Ensuring all cases are logged; monitoring progress and ensuring all identified actions are taken
  • Ensuring records are kept and information managed confidentially and in line with data protection legislation
  • Exercising a high level of autonomy in reaching decisions on cases based on the evidence and taking decisions to enable the welfare and benefit of constituents
  • Analysing, evaluating and interpreting data to ensure the Member is accurately informed on key issues and is aware of trends
  • Ensuring casework effectiveness through the application of knowledge and skills and maintaining knowledge of specialist areas through continuous professional development
  • Liaising with Government agencies, voluntary sector, local authority and other agencies and teams as required, to resolve constituency matters; developing rapport to enable effective partnerships and joint working
  • Assisting with surgeries and other meetings and following up as appropriate
  • Demonstrating excellent intra-team working and supervising other members of staff working to enable casework, providing coaching and mentoring when required

The successful applicant will need to demonstrate the following knowledge, skills and experience:

Essential:

  • Demonstrable knowledge of or experience in working with at least two of the following: – housing rights, welfare benefits, immigration and asylum claims, consumer rights, ASB support, and SEND
  • Experience of working sensitively and empathically to support vulnerable persons in complex situations
  • Ability to prioritise requests for assistance, respond and inform in a timely and professional manner
  • Excellent written communication skills, including the ability to draft letters, briefs and other information required for the MP
  • IT literacy and experience of utilising a case management system or logging and maintaining personal data and correspondence
  • Ability to manage and take initiative on casework decisions, with excellent organisational and time-management skills to handle a large caseload
  • Ability to communicate effectively and co-operatively with colleagues from other agencies.
  • Ability to support and develop others within the greater team, informing and working alongside others when required
  • Ability to understand the limits of the role, avoid constituent dependency and disengage appropriately
  • Ability to work outside normal hours on occasions and offer flexibility in working practice when needed

Desirable:

  • Knowledge of local and national voluntary sector agencies and partners
  • Ability to travel independently, (i.e. with a full driving licence) to meetings, local and national

The role will be based in Bristol in the Constituency Office but initially, work will be undertaken from home due to Covid-19 restrictions. Whilst working remotely, line management will be primarily conducted over Slack and Microsoft Teams.

The role holder will be provided with an office laptop, laptop stand, screen, keyboard, mouse, headset and desk chair to facilitate working from home. Whilst working from home, a fixed allowance of £26 per month will be paid each month to contribute to additional utility costs.

If the role holder is unable to work from home, we may be able to provide access to our Constituency Office subject to our COVID-secure risk assessment.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

 

Closing Date: 5th April 2021

 

Interview/Start Dates

Interview date: Online interviews will be held via Microsoft Teams in the week commencing 19th April 2021 and shortlisted applicants will be asked to complete a task prior to the interview taking place.

If you are successful in being invited to interview, you will be informed by 14th April 2021.

Start date: May 2021

 

Application Details

Please e-mail darren.jones.mp@parliament.uk with ‘APPLICATION: Senior Caseworker’ in the subject heading.

In the body of your e-mail, please explain how your skills and experience evidences the requirements set out in the role description. Please attach an up-to-date CV with references (references will only be contacted with your agreement).

Website: http://www.darren-jones.co.uk

 

, , , , ,

“Support our pubs now, or risk losing them for good,” says Darren Jones

Darren Jones joins with 24 MP to call for urgent support to protect pubs from the economic fall-out of Coronavirus restrictions.

Thriving pubs are a source of pride throughout Bristol and are vital community assets worth protecting. Earlier this Month, Darren urged the Chancellor to extend much-needed financial support to protect pubs by cutting Beer Duty. While pubs and hospitality rebuild from this pandemic, they need support in meeting their overheads. By changing the Pubs Code to allow pubs to renegotiate rents, the Government would finally starting meeting their promise to protect pubs and the livelihoods connected to them.

Steps such as these are necessary to prevent the closure of more pubs in Bristol North West. Sadly, the Eastfield Inn was forced to close after 9 years of doing business in Henleaze. The small business Minister needs to come forward now and announce a policy to halt further closures.

You can read the full letter sent by Darren and other MPs below:

 

, , ,

Fix the flaws in previous budgets so Britain can recover and grow, Darren writes to Chancellor

The Spring Budget, expected on Wednesday, March 3rd, will be the Chancellor’s last chance to help the millions of people that have been unfairly excluded from COVID support so far.

Ahead of the budget, Darren wrote to the chancellor outlining the steps that need to be taken to protect livelihoods in Bristol and set the country on the correct path to recovery and growth. These recommendations come after consultation with constituents excluded from covid support, businesses struggling in lockdown and industry leaders.

Darren’s letter calls for action to:

  1. Extend support for those excluded from COVID support including self-employed and new mothers
  2. Finally put in place a multi-year funding plan for nurseries, maintained nursery schools and early years learning.
  3. Keep the £20 uplift in universal credit for families hit hard by this pandemic.
  4. Extend that uplift to unpaid carers, currently receiving only £67.50 per week.
  5. Revamp their business communications strategy so that Bristol’s businesses are not left in the lurch or bearing the cost of more COVID adaptations if we see another COVID case spike.
  6. Target extra support to retail and hospitality, including a cut in beer duty to support our pubs and restaurants.

You can read the full letter here:

 

 

, , ,

Darren Calls For Customer Protections To Accompany Energy Efficiency Vouchers

Darren wrote to Kwasi Kwarteng MP, the Minister for Business Energy and Green Growth, raising concerns about the lack of costumer protection offered during legacy energy efficiency home improvement programme. For this green growth policy to be effective, steps need to be taken to ensure that quality, professional local providers are not edged out of the market by dodgy traders and that people have recourse to action if something does go wrong.

Commenting on the need for customer protections, Darren said

Improving the energy efficiency of our homes is vital and I welcome Government funding to start this process. But consumers need to know they’re using a trusted trader and that they can complain and get compensation if something goes wrong.

 

You can read the full letter below:

arren cals

,

We’re hiring! Administrative Officer

I’m hiring a temporary admin assistant to help with the increased demand for help from constituents over the pandemic period. We’re looking for an exceptional candidate to join our team on an initial 4 month fixed-term contract to help us offer the best possible constituent-service experience during this busy time. This Administrative Officer will help our team respond to constituent enquires, ensure casework and policy questions are administrated correctly and help us with print and postal mail-outs.

Due to the increase in requests for help and assistance during the pandemic period, our team are hiring an Administrative Officer for an initial four month fixed term period for 20 hours per week. Depending on demand, this may be extended to a six month fixed term contract.

The Administrative Officer will help the constituency team to:

  • Contact constituents to confirm address and contact details;
  • Set up new files for casework and policy requests on our case management system;
  • Print and post letters to constituents as required.

The successful applicant will need to demonstrate: 

  • Excellent writing skills;
  • Evidence of good customer service;
  • An ability to manage busy and competing priorities;
  • IT literacy (including Microsoft Outlook, Word and Excel); and
  • An ability to use Microsoft Teams, Slack and Zoom.

The role is Bristol based but can be completed remotely. Line management and supervision will be primarily conducted over Slack and Microsoft Teams.

The roleholder will be provided with an office laptop, laptop stand, screen, keyboard, mouse, headset and desk chair to facilitate working from home. A fixed allowance of £26 per month will be paid each month to contribute to additional utility costs of working from home.

If the roleholder is unable to work from home we may be able to provide access to our Westbury-on-Trym office subject to our COVID-secure risk assessment.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 10 August 2020

Interview/Start Dates: TBC (most likely w/c 17th August and will be online)

Start date: ASAP

Application Details

Please e-mail darren.jones.mp@parliament.uk with ‘APPLICATION: Administrative Officer’ in the subject heading.

In the body of your e-mail, please explain how your work and/or other experience evidences the requirements set out in the role description. Please attach an up-to-date CV with references (references will only be contacted with your agreement).

, , , ,

Darren elected Chair of BEIS Select Committee

On Wednesday, May 6th, Darren was elected by his fellow MPs in the House of Commons to chair the Business Environment and Industrial Strategy Select Committee. This was the first real usage of the new virtual Parliament online ballot and Darren ran a campaign that priorities cooperation and collaboration between MPs during the Coronavirus pandemic and beyond.

Speaking about his election victory Darren said:

, , , ,

Darren demands support for charities, voluntary organisations and social enterprises hit by the Coronavirus

On March 21st, Darren called for proper support to be given to charities, social enterprises and the voluntary sector. Along with almost 250 MPs and Peers, Darren asked the chancellor to update the support offered for organisations impacted by the Coronavirus pandemic to include charities and other groups.

Update: On April 8th, the Chancellor outlined plans to support Charities and the 3rd sector with dedicated Coronavirus funds. Details here. Darren continues to push for a broader and more inclusive safety net for any charity or 3rd sector group affected by Coronavirus.

, , , , ,

Darren visits Bristol Port

Darren Jones, the MP for Bristol North West, visited Bristol Port on Friday 17th January.

Following the visit, Darren said:

“I visited Bristol Port this morning to hear about the latest developments for flood sea defences, to take a look at the welcome upgrades to the SIMs Metal site and to hear from the owners of the port about their investment into monitoring air pollution and investing in renewable power generation and cleaner processes on site.

Avonmouth is a strategically important industrial zone but, as always, it’s my job to not only support good work opportunities and a successful local economy but also ensure local businesses are acting ethically, cleanly and with an understanding of their impact on local residents.

Keep an eye out for the Air Pollution consultation soon (we’ll post it on my social media) and do contact me by emailing darren.jones.mp@parliament.uk if you have any concerns or questions.”

, , , ,

Darren warns against dangers of no deal

The Government have been forced by Parliament to publish their central planning assumptions document for a n0-deal Brexit — it includes “lorries facing waits of between 1.5 days and 2.5 days to cross the border,” disruption to medical supplies and shortages of certain kinds of food, and isn’t even the worst-case scenario. The human cost of no deal is enormous, and no responsible government would be pushing ahead with this kind of reckless strategy. We know the dangers, and I’m determined to stop them taking Britain over the precipice.

You can read the original ‘Yellowhammer’ document at the link here