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Darren receives response from HMRC on childcare vouchers fiasco

Darren has received a response from HMRC after he raised concerns about problems parents were having applying to governments’ new 30-hours free childcare. With the website crashing and problems with HMRC’s own phone line, parents were finding it difficult to apply before the 31st August deadline. Darren challenged this with HMRC direct.

The response from John Harrison, Chief Executive of HMRC told Darren “where parents have experienced persistent technical difficulties and the 31st deadline, we provided them with a 30 hours free childcare code manually. We continued to issue these codes into early September so that those parents who applied before 31st August, but were unable to speak to us before the deadline, could get a code”.

In response to the letter Darren said:

“Whilst it is good news that parents who were not issued a code by 31st August, because of faults with the HMRC website, can use codes sent to them in September, I still have widespread concerns about the government’s flagship childcare scheme.  Parents are struggling to make the 30 hours per week childcare (over 38 weeks of the year) support their year-round, and often full time, employment. It has also been widely publicised that the cost of childcare is rising far above increases in earnings. To strengthen our economy, we need a childcare system that supports working families, I will continue to raise these issues with government. Just today a new study by Admiral Loans has found Bristol parents are hit the hardest of any city when childcare costs are considered against average earnings –  costs account for a staggering 55% of average earnings – this is unacceptable and certainly not a sustainable situation for working families”.

 

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