Get an answer.
We can help you get an answer from a Department, such as the Department for Work and Pensions, Bristol City Council or from a Minister.
Support your case.
We can sometimes provide a letter of support for your case, application or complaint. We normally can’t help you complete your paperwork, though.
Provide advice.
We can offer our advice on what to do next, if you’ve got stuck trying to solve a problem. If helpful, you can book an appointment to speak to Darren.
Escalate an issue.
We can sometimes ask officials to look at your case and ask for updates on when this will be done.
Sign your complaint.
We sometimes have to approve your complaint before you’re able to submit it, usually for an ombudsman.
Collective action.
We can sometimes support a group of residents, for example during a planning permission decision.
Ask for help.
Our casework service is provided by three part-time members of staff. We’re a small team but we work really hard to help you.
We will confirm your ask for help normally within two working days. You will then be allocated to one of our team. We aim to get your case started within three to four weeks.
Remember, we can only help residents who live in Bristol North West.
If you are contacting us about a passport application, please read this guidance first.
If you are facing financial hardship with the rising cost of living, you may find this resource useful.